topic Re: US talk not working in Get Support

US talk not working

Kootenaigirl1 — Thu, 02 Nov 2023 16:18:36 GMT

I am in the US (Montana) with a voice, text, data add on. Data and text work fine but no voice.

I have tried changing from AT&T to T mobile, tried going from LTE to 3g (no 2g option) but nothing seems to work. Also tried switching it off and putting in airplane mode. I have an iphone 7 so no VoLTE.

When I used my phone last summer in the States it worked fine.

I see other people have this issue, does it mean that my phone is now too old to use in the States (due to 3G shut down) with a public mobile add on or are there any other possible solutions? Thanks.

Re: US talk not working

DennyCrane — Thu, 02 Nov 2023 16:37:39 GMT

@Kootenaigirl1 Unfortunately because your phone is not compatible with VoLTE on PM, your options are limited. The only thing you can hope for is to find a 2G TMobile connection. Failing that, you will not be able to make phone calls. You'll need an iPhone 8 or newer to use VoLTE with PM.

As an alternative you can use a third party app such as TextNow or Fongo for free voip calling over wifi/data (with a new number).

Re: US talk not working

BKNS27 — Thu, 02 Nov 2023 16:48:55 GMT

@Kootenaigirl1

Did you try rebooting your phone by powering off then power back on?

Re: US talk not working

Kootenaigirl1 — Thu, 02 Nov 2023 16:56:50 GMT

Yes, I have tried that several times.

Re: US talk not working

hTideGnow — Thu, 02 Nov 2023 16:58:07 GMT

hi @Kootenaigirl1

did you try changing to 2G?

Re: US talk not working

BKNS27 — Thu, 02 Nov 2023 17:01:12 GMT

@Kootenaigirl1

This might be a dump question but is cellular roaming enabled? It probably is but doesn’t hurt to check.

Re: US talk not working

Kootenaigirl1 — Thu, 02 Nov 2023 17:05:46 GMT

Yes cellular roaming enabled and it was fine last year in August for couple of weeks in the States in Oregon.

Re: US talk not working

dust2dust — Thu, 02 Nov 2023 17:04:26 GMT

Yes this is a thing with recent OS updates, they removed the manual selection of 2G GSM. Then you have to rely on the auto switch down which may or may not work. I experienced that the last time I used roaming. One area it was able to switch but another I had to do it manually.

Great reading and trying on your part!

Re: US talk not working

Kootenaigirl1 — Thu, 02 Nov 2023 17:05:03 GMT

No option for changing to 2G only LTE or 3G

Re: US talk not working

DennyCrane — Thu, 02 Nov 2023 17:23:28 GMT

Folks, there are a lot of questions being asked that were answered in this original post.

-They have no 2G option on their phone. Best they can hope for us an automatic connection to T-Mobile 2G

-They have power cycled their device

-Data roaming in on as data and text are working. There's no setting for cellular roaming.

Re: US talk not working

BKNS27 — Thu, 02 Nov 2023 17:20:15 GMT

@Kootenaigirl1

Best to contact a CS_Agent to investigate for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Meanwhile, try using WhatsApp or TextNow app on wifi if you have these apps on your phone to make calls and texting.

Re: US talk not working

DennyCrane — Thu, 02 Nov 2023 17:22:43 GMT

@BKNS27 There's nothing support can tell them that we haven't already. It's a VoLTE issue. VoLTE at PM doesn't work on iPhone 7's. If OP can't find 2G T-Mobile coverage, there's nothing more to do. @CS_Agent could potentially offer a partial refund on the roaming add-on, but beyond that there is nothing more for them to troubleshoot.

Re: US talk not working

Kootenaigirl1 — Thu, 02 Nov 2023 17:29:40 GMT

Thanks everyone, it sounds like it is just as I thought and that the iphone 7 is not really a viable option in the US now. I will just use my data for whatsapp and think about upgrading my phone before my next trip.

Re: US talk not working

dust2dust — Thu, 02 Nov 2023 17:39:19 GMT

Or next time just get the data and use the internet apps.

Re: US talk not working

Kootenaigirl1 — Thu, 02 Nov 2023 18:03:08 GMT

Problem with that is I get voicemail messages and can’t check them. That was how I found out it wasn’t working this time as it did connect enough to say there was a voicemail but not enough to check it lol.

Re: US talk not working

dust2dust — Thu, 02 Nov 2023 18:06:40 GMT

Interesting. I wonder if data-only roaming would let voicemail notifications through. You can check your voicemail with the voip app though.

Re: US talk not working

DennyCrane — Thu, 02 Nov 2023 18:44:48 GMT

Get TextNow or Fongo and call your own cell number from one of those apps. When you hear your own voicemail greeting press * and then enter your voicemail pin when prompted.

Re: US talk not working

Kootenaigirl1 — Sun, 05 Nov 2023 02:33:44 GMT

Just an update to this I found an old t mobile map that shows where they have 2G service and there is non at all in Montana. The places I have been to previously all show 2G coverage so that explains why my older phone worked previously.

Re: US talk not working

hTideGnow — Sun, 05 Nov 2023 02:39:13 GMT

hi @Kootenaigirl1

thanks for the update, is that the map you used?

https://www.gsma.com/coverage/#466

Re: US talk not working

Kootenaigirl1 — Sun, 05 Nov 2023 02:42:47 GMT

It was this one

https://coverage.lart2150.com/vector/#b=GSM&m=2023-02-01&m2=2023-02-01&b2=UMTS&lat=38.47939467327645&lng=-98.26171875000001&z=4