topic Re: Login in Get Support

Login

mcallist66 — Mon, 05 Dec 2022 22:49:49 GMT

When I try to login in, it keeps giving me

Email or password is incorrect. Please try again, or reset password.

I did a reset password and tried to log in, gives me the same.

Re: Login

softech — Mon, 05 Dec 2022 22:51:49 GMT

@mcallist66 couple of us have problem logging on to it in the last 5 to 10 minutes It has been on and off

you can try to use Incognito mode

If you do not need to do anything urgent, maybe wait and try back in an hour.

Re: Login

softech — Mon, 05 Dec 2022 22:55:15 GMT

@mcallist66 it could work if you try again couple times

So, maybe there are couple servers and one or two are now down. You might be able to login if it routes you to the good one

Re: Login

Meow — Mon, 05 Dec 2022 22:56:03 GMT

Don't try to log in in next few hours and do NOT change your password. It is not you, PM has some issues.

Re: Login

Techie — Mon, 05 Dec 2022 23:10:33 GMT

I have the exact same issue. Msg comes back from PM: “system error please try again”

Re: Login

softech — Mon, 05 Dec 2022 23:11:38 GMT

@Techie many confirmed they can login after couple attempts

If you are in no rush, try back in an hour

But if you really need it now, then try again, and again 🙂

Re: Login

DuncanKirk — Wed, 08 Feb 2023 06:47:01 GMT

Same same. Many many attempts. SO dysfunctional.

Re: Login

dust2dust — Wed, 08 Feb 2023 07:07:54 GMT

@DuncanKirk- So did you finally get in after the many many attempts? If not then try another browser or even device or use private mode and maybe also use a non-mobile browser.

Re: Login

DuncanKirk — Thu, 09 Feb 2023 01:28:46 GMT

I’m travelling so only have two devices both mobile. I tried a few browsers. Still no go!

Re: Login

dust2dust — Thu, 09 Feb 2023 01:31:46 GMT

Can you try the desktop mode available in some browsers? I wouldn't hold my breath but who knows. At this point it might be worth trying. Or find a library with internet access and that they let you log in to things.

Adding - @DuncanKirk

Re: Login

softech — Thu, 09 Feb 2023 01:36:05 GMT

@DuncanKirk wrote:
I’m travelling so only have two devices both mobile. I tried a few browsers. Still no go!

@DuncanKirk was the error about wrong password? what was the exact error?

and you tried to use Incognito mode ?

if error really about wrong password, did you try to reset it?

Als, what are you trying to login and do? Wonder if you can call do it via calling *611 (1.855.4PUBLIC)

Re: Login

DuncanKirk — Thu, 09 Feb 2023 01:41:08 GMT

good ideas. I’m on a rural island right now. Not many such services unfortunately. Later at airport perhaps. But last time (December) I had to travel with no phone in usa.

Re: Login

DuncanKirk — Thu, 09 Feb 2023 01:41:58 GMT

I’ll try (again and again). Good suggestions. Thx.

Re: Login

DuncanKirk — Thu, 09 Feb 2023 04:41:44 GMT

I now found a Direct Message to a living agent!! Found it in a reply to someone else’s very frustrated message on FB.
What it did was this it wouldn’t recognize my username and password. It asked to reset the password using the phone number not the email address. It’s successfully sent me a verification code and the screen to create a new password which was excepted. Then it would revert to the standard login page and reject the same password That it had just excepted. It has done this again and again and again and again over the last month.

Re: Login

DuncanKirk — Thu, 09 Feb 2023 04:42:24 GMT

Apologies for typos. That was using voice to text.

Re: Login

softech — Thu, 09 Feb 2023 04:47:48 GMT

@DuncanKirk

understand you have the password reset issue.

Try to use Incognito mode.

Try to request reset password, then actual resetting the password and finally logging in My Account all done under Incognito browser mode (if you are using Safari, it is call Private mode)

Re: Login

DuncanKirk — Thu, 09 Feb 2023 05:10:03 GMT

Hey. I’ll try now…. Thx.

Re: Login

Kulf — Thu, 02 Nov 2023 15:46:03 GMT

i have the same problem and when i actually get to reset it fails again and again