topic Re: Text and phone problems in Get Support

Text and phone problems

David65 — Thu, 02 Nov 2023 06:23:28 GMT

I'm having trouble with my texts not going through to all of my contacts since switching from Roger's to public mobile.

Re: Text and phone problems

NDesai — Thu, 02 Nov 2023 05:30:51 GMT

@David65 How about the Calling and Data services? Are using an iPhone? If yes, do you have iMessage turned on? Do texts go out fine from your end or failed to send? Can you receive texts from everyone?

Re: Text and phone problems

BKNS27 — Thu, 02 Nov 2023 05:41:48 GMT

@David65

If you replied to the text confirming with YES from Rogers (with the Rogers SIM in your phone) you are porting over to PM then just reboot your phone by powering off then back on.

If you didn’t reply then you need to contact a CS_Agent to restart the porting process for you at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Text and phone problems

dust2dust — Thu, 02 Nov 2023 05:57:55 GMT

Can you identify whether the ones that are working are customers of Telus or Koodo or here? Or are they with other providers?
What make and model phone?

Re: Text and phone problems

David65 — Thu, 02 Nov 2023 21:40:23 GMT

I'm sure there is a wide range of carriers and phone types that I'm having problems with ..

Re: Text and phone problems

David65 — Thu, 02 Nov 2023 21:41:34 GMT

I did have an active account with Rogers when I ported over to public

Re: Text and phone problems

NDesai — Fri, 03 Nov 2023 00:05:56 GMT

@David65 @ wrote
I did have an active account with Rogers when I ported over to public

Did you reply to the text from your Rogers sim within 90 mins to authorize the number transfer?