topic Re: my second subscription not on my profile in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078155#M753011 <P>EDIT: Wait, you have 2 accounts with Public Mobile? Do you know which email address you used for both?</P><P>If you need help you may need to contact a CS Agent....</P><P><SPAN>To contact a Customer Service Agent, please click on the following link.&nbsp;</SPAN></P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN>https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A></P><P><SPAN>Please be sure to keep an eye on the top right corner where you’ll see this icon show up.</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Chalupa_Batman_0-1698883596895.png"><img src="https://productioncommunity.publicmobile.ca/skins/images/9F5A6D6F16DC1E09D23CACD48522F83C/responsive_peak/images/image_not_found.png" alt="Chalupa_Batman_0-1698883596895.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 02 Nov 2023 00:06:38 GMT Chalupa_Batman 2023-11-02T00:06:38Z my second subscription not on my profile https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078146#M753002 <P>cannot renew second phone as subscription not shown in account</P> Wed, 01 Nov 2023 23:58:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078146#M753002 tiser 2023-11-01T23:58:16Z Re: my second subscription not on my profile https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078148#M753004 <P>Hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/341410">@tiser</a>&nbsp;</P><P>Each account needs it's own email address. No group accounts allowed here. Best to use different browser when setting up accounts and then of course to finish off using the PM app.</P> Wed, 01 Nov 2023 23:59:38 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078148#M753004 Chalupa_Batman 2023-11-01T23:59:38Z Re: my second subscription not on my profile https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078151#M753007 <P>so what do I do now to find the second subscription--sign in as a new user and do what</P> Thu, 02 Nov 2023 00:03:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078151#M753007 tiser 2023-11-02T00:03:05Z Re: my second subscription not on my profile https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078152#M753008 <P>can I enter the phone number to find the subscription</P> Thu, 02 Nov 2023 00:04:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078152#M753008 tiser 2023-11-02T00:04:37Z Re: my second subscription not on my profile https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078155#M753011 <P>EDIT: Wait, you have 2 accounts with Public Mobile? Do you know which email address you used for both?</P><P>If you need help you may need to contact a CS Agent....</P><P><SPAN>To contact a Customer Service Agent, please click on the following link.&nbsp;</SPAN></P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN>https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A></P><P><SPAN>Please be sure to keep an eye on the top right corner where you’ll see this icon show up.</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Chalupa_Batman_0-1698883596895.png"><img src="https://productioncommunity.publicmobile.ca/skins/images/9F5A6D6F16DC1E09D23CACD48522F83C/responsive_peak/images/image_not_found.png" alt="Chalupa_Batman_0-1698883596895.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 02 Nov 2023 00:06:38 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078155#M753011 Chalupa_Batman 2023-11-02T00:06:38Z Re: my second subscription not on my profile https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078156#M753012 <P>Click on forgot email which sends an email to the registered email address. Check all your possible email inboxes for it. That's the registered email address. Then click on forgot password and change it and see if you can log in then.</P> Thu, 02 Nov 2023 00:05:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078156#M753012 dust2dust 2023-11-02T00:05:47Z Re: my second subscription not on my profile https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078257#M753070 Thu, 02 Nov 2023 02:42:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078257#M753070 computergeek541 2023-11-02T02:42:14Z Re: my second subscription not on my profile https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078258#M753072 Thu, 02 Nov 2023 02:46:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-second-subscription-not-on-my-profile/m-p/1078258#M753072 computergeek541 2023-11-02T02:46:07Z