topic Re: Double charged in Get Support

Double charged

Lori-Runner — Wed, 01 Nov 2023 20:22:25 GMT

I was trying to pay for a USA add on and the system says it wasn’t processed so I tried again. It looks like I was charged twice for $30. The one charge is for USA talk , text, data and the other charge is a 30 add on that I never submitted. How do o get my charge back??! The website was super slow

Re: Double charged

Yummy — Wed, 01 Nov 2023 20:23:19 GMT

To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: Double charged

dust2dust — Wed, 01 Nov 2023 20:26:18 GMT

Are both charges showing as authorized on your card or still pending? Do you see the extra charge in your balance? Did you reply to a text offer of more data?
Don't use those terms charge back. That means something in the credit card world. You want a refund. The ticketing method mentioned does not work. So you need to contact support using the private messaging method in the last link provided above.

Re: Double charged

Lori-Runner — Wed, 01 Nov 2023 20:30:05 GMT

Yes both charges on credit card and I didn’t agree to anything. Server was slow and I was in the USA data screen trying to add. Thanks for the tips . I will contact an agent .