topic Re: Plan changed in Get Support

Plan changed

JackBurton — Wed, 01 Nov 2023 18:34:00 GMT

Why did my plan change to a much more expensive one by itself?

Re: Plan changed

hTideGnow — Wed, 01 Nov 2023 18:36:39 GMT

it won't

the only possible explanation is that PM has sent out some promotion sms and ask people to upgrade to good deals. All you need to do is to reply Yes. We heard some people replied by mistakes (these days, app will pop out possible replies and people hit it wihout notice)

But if it is still early in the cycle, you can try to submit ticket with PM agent and tell them you never agree to the plan change and they will help

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan changed

Sansan — Wed, 01 Nov 2023 18:46:21 GMT

Yes, please always double read emails that are sent from your various service providers. It is easy to accept without realizing what we did.

Re: Plan changed

JackBurton — Wed, 01 Nov 2023 18:57:47 GMT

Thanks for the link. I had found a better deal a few weeks ago but it wouldn't let me change because it was for new customers only. So I didn't change it. I certainly didn't agree to the plan they switched me to. It's over twice as much as my old one.

Re: Plan changed

hTideGnow — Wed, 01 Nov 2023 19:01:57 GMT

HI @JackBurton

you might have accepted that promotion text by mistake. submit ticket with agent and see what they say

Re: Plan changed

JackBurton — Thu, 02 Nov 2023 16:39:52 GMT

Well I'm a quick learner. Fooled me once. I'm going to a different provider.