topic Re: Error trying to activate in Get Support

Error trying to activate

FrancesG — Wed, 01 Nov 2023 02:38:54 GMT

I’m getting all the way to the payment step and it’s giving an error code saying payment has been taken but something is up with my account. I’ve tried incognito, clearing caches everything but nothing seems to work.
Apprehensive to keep submitting payment details. Promo ends tomorrow so unsure what steps to take.

Re: Error trying to activate

softech — Wed, 01 Nov 2023 02:40:43 GMT

@FrancesG it said payment taken? check your credit card to confirm if that is the case

and not sure if you were using brower or app. But even you were using brower, you will need the app to complete the subscription. So, download the PM app, login using the same email/password and see if the subscription process can continue from the app

Re: Error trying to activate

hairbag1 — Wed, 01 Nov 2023 02:41:35 GMT

@FrancesG

you must use the PM app to activate a new account here.

Re: Error trying to activate

FrancesG — Wed, 01 Nov 2023 02:56:32 GMT

Thanks! I’ve got all the way through to payment on the app and got another code saying “something didn’t go right while activating your subscription. Click below to contact a customer support agent” and the Chat is offline. Guess I’ll just have to get in touch with them tomorrow.

Re: Error trying to activate

hairbag1 — Wed, 01 Nov 2023 02:58:13 GMT

@FrancesG

use this link to message the Customer Support folks...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error trying to activate

DeelightfulDee2 — Wed, 01 Nov 2023 03:24:37 GMT

@FrancesG

Sometimes they message after hours.

Re: Error trying to activate

maximum_gato — Wed, 01 Nov 2023 03:35:53 GMT

@FrancesG

Activating an esim? Maybe this is the glitch of the day? Check for confirmation of payment on your payment card. Try and see if you can login. You next move (other than messaging support) depends on whether you are using a Sim card or e-Sim?

Re: Error trying to activate

Leslie67 — Wed, 01 Nov 2023 14:05:20 GMT

My husband is in the same situation. Very frustrating.

Re: Error trying to activate

hTideGnow — Wed, 01 Nov 2023 14:08:07 GMT

HI @Leslie67

give us more details waht error you got

but first, make sure you try to activate using the PM app, not on the browser