topic Porting into Public Mobile in Get Support

Porting into Public Mobile

DeeCee12 — Wed, 01 Nov 2023 05:03:54 GMT

I went through the whole process of transfering mynumber from my old carrier to Public Mobile in Self Service.

I recieved a text from my old Carrier for authorization to port out by responding YES to the text. At the same time, I recieved a text message from Public Mobile that there was an issue with the account number that I provided. My port is now stuck in limbo.

Would anyone be able to help me or help me get the info to directly contact someone that can help me port?

Re: Porting into Public Mobile

softech — Wed, 01 Nov 2023 02:38:35 GMT

@DeeCee12

the port might or might not have completed. Put the PM sim card in a phone and see if you can receive incoming calls, if so, it is done. Or you can put your old carrier sim card back, and if the service still functioning, then NO, porting not done

And no worry, there is a number to call to talk to live support, they will advise what was wrong and can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed (but it is closed for the night now, call tomorrow morning)

Re: Porting into Public Mobile

hairbag1 — Wed, 01 Nov 2023 02:40:05 GMT

@DeeCee12

whos' the previous network you used ? If Koodoo Prepaid...you need to take a new number yo activate your new PM account, then get PM Customer Support to help finalise the deal.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting into Public Mobile

BKNS27 — Wed, 01 Nov 2023 03:04:18 GMT

@DeeCee12

If your old SIM is still working then the porting is incompleted. In this case, contact a CS_Agent by private messaging to help you complete the porting at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If the old SIM stopped working then porting is completed then reboot your phone by powering off then back on.

Re: Porting into Public Mobile

DeeCee12 — Wed, 01 Nov 2023 23:11:00 GMT

I went from Freedom Mobile to Public Mobile.

Public mobile support ended up fixing the port on their own after a left a message at night and the ported me over the next following day. Didn't have to call Live Support at all.

I did have some issues after the port (where I has an SOS signal issue - only could call out but couldn't recieve any calls). I reached out to support and they promptly resetted my SIM provisioning and now everything works!