topic Re: 退款 (Refund) in Get Support

退款 (Refund)

menghanZhang — Wed, 01 Nov 2023 01:06:16 GMT

I try to activate my account online, but it isn't work, and pay the cost a lot of times, so I want to refund the money

(update by Softech: deleted screenshot from post as some personal info there)

Re: 退款 (Refund)

softech — Wed, 01 Nov 2023 01:07:36 GMT

PM is a Prepaid provider and usually do not provide refund.

At which stage you have problem? do you have physical or esim activation? you can give us more info and we, customers like you, can try to help

But if you like, you can also open ticket with support and discuss with them about your option

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Also, your screenshot shows some personal info. for your safety, I removed it from your post, but please also go to your profile here and delete it. Move the mouse over to the top right corner of the image and click X to delete
https://productioncommunity.publicmobile.ca/t5/media/gallerypage/user-id/339802/tab/all

Re: 退款 (Refund)

maximum_gato — Wed, 01 Nov 2023 01:17:29 GMT

@menghanZhang

You must complete the activation thru the pm app. It cannot be completed online. As a result you have been going in circles repaying. Complete it thru the app then contact customer support for either a credit (almost immediate) or a refund (takes up to 30 days) for the overpayment amount.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In your private messages only to the CS_Agent include your full name, phone #, email and postal code for your new pm account .

Welcome to Public Mobile!

Re: 退款 (Refund)

BKNS27 — Wed, 01 Nov 2023 01:19:08 GMT

@menghanZhang

You can’t activate your SIM online. You can only activate your SIM on the PM app. So download the PM app and activate your SIM to create an account.

Your online is to manage your account after the SIM have activated on the app.

PM is a prepaid service so unfortunately no refund.

Re: 退款 (Refund)

hTideGnow — Wed, 01 Nov 2023 01:26:13 GMT

HI @menghanZhang

did you use the app to complete the activation?

if PM charged you multiple times, you can for sure ask for refund

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 退款 (Refund)

menghanZhang — Wed, 01 Nov 2023 15:01:13 GMT

I still haven’t received my SIM card, so I must need to receive the physical SIM card first, and activate the account, and then try to refund the money,isn’t it ?

Re: 退款 (Refund)

hTideGnow — Wed, 01 Nov 2023 15:19:19 GMT

Hi @menghanZhang

i am not sure if you can get a refund. But I heard it is possible

Since we are just customers here, so , please submit ticket with agent and ask them directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437