topic Re: Took my payment, but gave error in Get Support

Took my payment, but gave error

AydenS — Wed, 01 Nov 2023 00:16:12 GMT

I am a new customer. Just signed up for the $34 plan that ends today. It got through the payment, but then gave an unexpected error.

I am trying to port over from Fido.

New customer -- never topped up, etc.

Please help. Thanks.

Re: Took my payment, but gave error

Handy1 — Wed, 01 Nov 2023 00:12:24 GMT

@AydenS Please submit ticket with support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Took my payment, but gave error

esjliv — Wed, 01 Nov 2023 00:20:09 GMT

@AydenS - This is a public forum, please edit your post to remove any personal information. To edit it, hit the down arrow at top, right of your post.
@J_PM
You tagged CS_Agent, did you mean to private message them? This is the Community where all posts are PUBLIC for all to see.

If your card was charged, please do not attempt the activation again. Did you receive the porting SMS text on your Fido SIM card? If you responded YES to this, then you are on your way to successfully porting to Public Mobile.

If you did not receive the text you can submit a ticket to CSA, or try calling the Telus porting number (see you personal inbox, as we are not suppose to post it here, so I sent you a message).

If still issues - Methods to contact Public Mobile Customer Support (CSA) PRIVATELY below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Re: Took my payment, but gave error

AydenS — Wed, 01 Nov 2023 00:21:03 GMT

Thanks, everyone. I have removed the private information in my post.

Re: Took my payment, but gave error

HALIMACS — Wed, 01 Nov 2023 00:24:04 GMT

@esjliv

Did you intend to tag J_PM on the above reply?

Just wondering ... 😉

Re: Took my payment, but gave error

Yosemite_Sam — Wed, 01 Nov 2023 00:28:40 GMT

Did you check your my account? Does it show any payment made?