topic Re: Refund in Get Support

Refund

Aym — Wed, 01 Nov 2023 05:25:43 GMT

Hi, I just bought a plan that I don’t wish to activate. How can I cancel it and get a full refund?

Re: Refund

hairbag1 — Tue, 31 Oct 2023 23:55:15 GMT

@Aym

you prolly won't get a refund. May as well use the plan for the next 30 days anyhow...maybe you'll stay.

Re: Refund

softech — Tue, 31 Oct 2023 23:55:26 GMT

@Aym PM is a prepaid provider and do not provide refund. Maybe what made you change your mind to want to leave? let us know if any issue and maybe we can help

If you decide to leave PM, make sure your login My Account and disable Autopay (Subscibed) from Payment page so PM won't charge you in next renewal

Re: Refund

HALIMACS — Tue, 31 Oct 2023 23:56:35 GMT

@Aym

you can’t – as a prepaid provider, they don’t do refunds.

You can try your luck, but don’t expect them to comply and try to be as polite and reasonable as possible for any chance of success.

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Refund

Yummy — Tue, 31 Oct 2023 23:57:45 GMT

PM does not provide refunds if you do not like service.

Re: Refund

Handy1 — Wed, 01 Nov 2023 00:02:33 GMT

@Aym If you didn’t activate the sim then I do t think you will be charged , check your credit card is the plan charge just pending or had it posted ? If pending and you haven’t activated it shouldn’t post is my understanding . But you can confirm with support to be sure

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437