topic Re: no network available in Get Support

no network available

JulianYim34 — Tue, 31 Oct 2023 21:50:00 GMT

I was previously wiht SHAW , and even though I had no data BECAUSE I AM IN REMOTE Northern BC.

I was still able to receive SMS for things like Bank Login verification, I was still able to use WIFI calling to dial out and receive phone calls.

I made the transfer to Public Mobile yesterday from SHAW.

since then, it says NO NETWORK available when i try to WIFI call out and people are unable to call me. I am not receiving any SMS messages. when i go to Network - it does say PUBLIC MOBILE, No connection.

why is this?

Re: no network available

Chalupa_Batman — Tue, 31 Oct 2023 21:59:28 GMT

It sounds like the porting didn't go through. I'll send you the porting phone number. Check your mail top right corner

Have you tried rebooting your phone? Is the SIM card entered correctly?

Re: no network available

dust2dust — Tue, 31 Oct 2023 22:02:14 GMT

There's no wifi calling here. What's the make and model of the phone?

Re: no network available

JulianYim34 — Tue, 31 Oct 2023 22:08:09 GMT

google pixel 6a

Re: no network available

JulianYim34 — Tue, 31 Oct 2023 22:08:46 GMT

it is an ESIM & I have rebooted my phone. I will see the mail

Re: no network available

Chalupa_Batman — Tue, 31 Oct 2023 22:10:35 GMT

Ummm call it? So they can help you?

WOW!!

Re: no network available

JulianYim34 — Tue, 31 Oct 2023 22:15:26 GMT

i didnt know Public Mobile has a phone number to call. i thought its only community boards and automatic bots

Re: no network available

Chalupa_Batman — Tue, 31 Oct 2023 22:18:08 GMT

Yes. These boards are your help. The bot is garbage! But that number is the number to call to get the help you need as I think your number didn't port across.

Re: no network available

HALIMACS — Tue, 31 Oct 2023 22:21:05 GMT

@JulianYim34

It's a porting assistance number, originally used for Koodo issues with porting. Please note, they WILL NOT be able to assist with anything else at all - ONLY porting related issues.

Because Public Mobile shares the same system with Koodo pre-paid, they also share the porting assistance number.

Give it a shot, they may be able to assist IF you have a failed port.

Re: no network available

JulianYim34 — Tue, 31 Oct 2023 22:22:23 GMT

the person says they are from Telus and dont have access to public mobile

Re: no network available

HALIMACS — Tue, 31 Oct 2023 22:24:52 GMT

That's ridiculous, @JulianYim34

It's absolutely a number utilized for Public Mobile porting issues.

Call again and remind them it's also for Koodo and Public Mobile porting related issues. If they don't realize, perhaps ask for another individual. (perhaps a 2nd call will reach a more seasoned representative...)

Re: no network available

dust2dust — Tue, 31 Oct 2023 22:26:09 GMT

I'm not sure this is a porting problem. Have you checked the coverage map link down below? Set your networks first to 4G LTE. Does anything work? Then try 3G WCDMA UMTS HSPA and see if anything works. How do the bars of reception look up top? Any? Full? Some?

Re: no network available

JulianYim34 — Tue, 31 Oct 2023 22:27:11 GMT

i am in remote BC, even with shaw is 0 bars, no data network.

but i was still able to receive SMS, calls and outgoing calls as long as I had Wifi

Re: no network available

HALIMACS — Tue, 31 Oct 2023 22:28:04 GMT

Agree @dust2dust , doesn't sound like a porting issue, just closing the loop on the whole porting assistance number thingee.

@JulianYim34 , please let us know what they say about it, just for info.

Re: no network available

JulianYim34 — Tue, 31 Oct 2023 22:30:38 GMT

when i entered my phone # into that prompt, it says " there is no current activing porting service for this phone #"

Re: no network available

dust2dust — Tue, 31 Oct 2023 22:31:29 GMT

Wifi calling also includes sms texting. It's a great service for this reason and also out of country. But it's not offered here. It simply sounds like you're out of cell range. Did you check the map?

Re: no network available

JulianYim34 — Tue, 31 Oct 2023 22:32:13 GMT

Now I am just on hold for 15 minutes or so waiting for someone to help :).

are you guys just helpful guys ? - i dont understnad this board. are there actual employees on here

Re: no network available

JulianYim34 — Tue, 31 Oct 2023 22:38:19 GMT

hello dust2dust,

i checked compared Shaw & Telus's coverage map. both did not have coverage to this area. I am in a place called Fort Ware. However, as ive said, with SHaw, i still had SMS & Wifi Calling feature

Re: no network available

JulianYim34 — Tue, 31 Oct 2023 22:39:44 GMT

i mean a place called Telegraph Creek

Re: no network available

dust2dust — Tue, 31 Oct 2023 22:43:30 GMT

As I've said, with Public, there is no wifi calling. If you're out of range of cell then Public has nothing for you.