topic Re: Wrong subscription @CS_Agent in Get Support

Wrong subscription @CS_Agent

Matthew16 — Tue, 31 Oct 2023 19:24:25 GMT

I don’t know how I subscribed to the current plan I remembered that I double checked. I wanted a can-us 40g plan and for some reason I got the current plan. It must have been my mistake is there any way we could switch to the can us plan thank you

Re: Wrong subscription @CS_Agent

JRod — Tue, 31 Oct 2023 19:29:54 GMT

@Matthew16

Hello!

Please reach out to customer service and explain the situation, they will be able to switch you to your intended plan.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Wrong subscription @CS_Agent

Yummy — Tue, 31 Oct 2023 19:41:25 GMT

If your service is working the best way would be to 'suffer' 30 days with current plan and in the mean time SCHEDULE plan change to plan you really wanted.
Do not do plan change NOW as you will be immediately charged for new plan.