topic Re: Can’t call the US in Get Support

Can’t call the US

AnonT — Tue, 31 Oct 2023 18:00:46 GMT

Why can’t I call US numbers from my phone? It says I’m out of minutes. I don’t want to pay for a regular add on. I rarely call the US, but I need to be able to do it on those occasions.

Re: Can’t call the US

hairbag1 — Tue, 31 Oct 2023 18:02:51 GMT

@AnonT

to call US from Canada you need a US calling add-on.

Alterative is to download free voip app like TextNow which uses wifi to call most any US or Cdn number for free.

Re: Can’t call the US

hTideGnow — Tue, 31 Oct 2023 18:03:09 GMT

HI @AnonT

sorry, like most carrier, calling US is not free. You have to buy the US calling addon to call

or there is free option, download the VoIP app TextNow and use it to call US for free

Re: Can’t call the US

dust2dust — Tue, 31 Oct 2023 18:03:21 GMT

Because this is not a pay as you go place. You need either the US long distance add-on (not roaming) or the Canada/US plan or a calling card or the free option of a voip app like Textnow.

Re: Can’t call the US

Sansan — Tue, 31 Oct 2023 18:15:56 GMT

Yes there are times when you need to make emergency calls. For situations such as this, I download the Textnow app. It works quite well, never had any issues, yet. 🤞

Re: Can’t call the US

hTideGnow — Tue, 31 Oct 2023 18:07:54 GMT

Hi @Sansan you can use TextNow with Mobile Data too

Re: Can’t call the US

JRod — Tue, 31 Oct 2023 18:08:55 GMT

@AnonT

To call the US you will need to either purchase an add-on of US minutes or have a Can-US phone plan.

Due to Public Mobile being pre-paid if you haven’t paid for a particular feature then you won’t be able to use it. Unlike post-paid where they will allow you to complete the call but will charge you for the long distance minutes.

This means there are no surprises with your billing but that you’ll have to pay for the features you intend to utilize.

Re: Can’t call the US

Sansan — Tue, 31 Oct 2023 18:13:48 GMT

Oh that's 👍. Didn't know that. Even better🤭

Re: Can’t call the US

DennyCrane — Tue, 31 Oct 2023 18:23:32 GMT

@AnonT As has been stated, you need a long distance add on to be able to call the US. Thankfully they don't expire, so you can buy 1,000 minutes for $15 and just leave it there until you need it.

Additionally PM usually gives out 500 free minutes of long distance at Christmas time, again with no expiry. There's no guarantee we'll get it again, but for the past few years I've been here they do it every year. Watch for the text offer in December.