topic Re: Transferring my number OUT to a different provider in Get Support

Transferring my number OUT to a different provider

mimigee2323 — Tue, 31 Oct 2023 17:11:01 GMT

I have been waiting for almost 2 hours for a text to transfer my number OUT from Public Mobile to a different provider. I called my new provider to send a request for transfer twice, but I still haven't received a text from Public Mobile. Could someone help?

Re: Transferring my number OUT to a different provider

softech — Tue, 31 Oct 2023 17:15:05 GMT

@mimigee2323

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive that

If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out )

Re: Transferring my number OUT to a different provider

Phil_Adelphus — Tue, 31 Oct 2023 17:15:26 GMT

@mimigee2323 Is your Public Mobile account still active? Do you still have the PM sim in your phone?

Re: Transferring my number OUT to a different provider

hTideGnow — Tue, 31 Oct 2023 17:14:21 GMT

hi @mimigee2323

try reboot your phone once, and test to confirm you are getting text

if you are getting text, call your new carrier once more and ask them if they have submitted it, sometimes the hiccup is over there. Ask them to re-initiate the porting process

Re: Transferring my number OUT to a different provider

mimigee2323 — Tue, 31 Oct 2023 17:17:25 GMT

Yes active with sim inserted.

Re: Transferring my number OUT to a different provider

hairbag1 — Tue, 31 Oct 2023 17:20:18 GMT

@mimigee2323

here's a bit of reading for you...

https://www.publicmobile.ca/en/bc/get-help/articles/porting-out

Re: Transferring my number OUT to a different provider

mimigee2323 — Tue, 31 Oct 2023 17:21:26 GMT

I can receive texts. I reached out right now, and they confirmed it cancelled again. They resubmitted a request. 3rd time.

Re: Transferring my number OUT to a different provider

dust2dust — Tue, 31 Oct 2023 17:23:33 GMT

Support is to be provided by the new provider. All this side needs is to be an active account and this old sim in a phone to receive the text. Are you going to Telus or Koodo?

Re: Transferring my number OUT to a different provider

mimigee2323 — Tue, 31 Oct 2023 17:28:04 GMT

Chatr. The agent said Public Mobile just needs to accept the request. Not sure whats happening..

Re: Transferring my number OUT to a different provider

hTideGnow — Tue, 31 Oct 2023 17:29:32 GMT

HI @mimigee2323

PM does not accept or reject, it is you to accept or reject, but of course, you need to get the text first

please submit a ticket with CS agent and ask

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferring my number OUT to a different provider

hairbag1 — Tue, 31 Oct 2023 17:32:53 GMT

@mimigee2323

just curious...why are you considering going to Chatr ? Are their plans cheaper or better suited for you...why Chatr ?

Re: Transferring my number OUT to a different provider

mimigee2323 — Tue, 31 Oct 2023 17:33:04 GMT

I think that last transfer request did the trick. I finally got the text! Thanks everyone 🙂