topic My phone transfer isn’t working in Get Support

My phone transfer isn’t working

BIGS780 — Tue, 31 Oct 2023 15:11:06 GMT

My number works but it’s not working on my phone. How do I transfer it to another phone? I have the eSIM

Re: My phone transfer isn’t working

JRod — Tue, 31 Oct 2023 15:55:00 GMT

You cannot transfer an eSIM from one phone to another. You will need to purchase another eSIM.

You will have to download the app on the device you are intending on transferring to, login to your account and go to the subscription and add-on’s tab, and then scroll down and select “Shop SIM Card Now”.

Was the eSIM working on your phone previously? Perhaps we can help troubleshoot and get it working on the original phone so you don’t have to purchase another eSIM.

Re: My phone transfer isn’t working

hTideGnow — Tue, 31 Oct 2023 15:48:39 GMT

HI @BIGS780

you cannot transfer eSIM , but you need to buy a new one

if you need to switch phones a lot, better to stay with physical sim card for one time fee

But if you decided to stay with eSIM, then install PM app on the new phone you want the eSIM, then login , go to Subscription page , scroll to the bottom and click Shop Sim card now and then select eSIM , buy and install

Re: My phone transfer isn’t working

LitlLdy — Tue, 31 Oct 2023 16:29:55 GMT

@BIGS780 wrote:
My number works but it’s not working on my phone. How do I transfer it to another phone? I have the eSIM

@BIGS780 , to get your eSIM to activate on your phone have you tried the steps below?

Reboot your phone.
In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’),
Reboot your phone again. (You may need to reset network settings then reboot)