topic Re: Bought the wrong on add on in Get Support

Bought the wrong on add on

Brian79 — Tue, 31 Oct 2023 01:30:42 GMT

mistakenly bought the wrong add on. Can this be undone?

Re: Bought the wrong on add on

softech — Tue, 31 Oct 2023 01:32:25 GMT

yes ,possible. CS agent might reverse the transation and leave the fund on your account as Available Fund and could be used for next renewal. Just engage them via direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Bought the wrong on add on

LitlLdy — Tue, 31 Oct 2023 01:33:34 GMT

@Brian79 wrote:
@CS_Agent
mistakenly bought the wrong add on. Can this be undone?

@Brian79 , please send a private message to CS_Agent to ask for this to be fixed for you. We all make mistakes.

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Re: Bought the wrong on add on

computergeek541 — Tue, 31 Oct 2023 04:45:37 GMT

@Brian79 wrote:
@CS_Agent
mistakenly bought the wrong add on. Can this be undone?

While Public Mobile's custoemr support agents that have been mentioend might do something for you, this is entirely on a case by case basis. The terms of service actually state that there are no refunds and that all sales are final, so pelase keep that in mind if receiving an unfavorable response.