topic Re: Transporting number 7+ hours in Get Support

Transporting number 7+ hours

Torie — Tue, 31 Oct 2023 04:55:14 GMT

I’ve been waiting almost 8 hours for my number to transport and so far I’m still on SOS and can’t receive or make any phone calls. This is ridiculous. Help me someone. Please

Re: Transporting number 7+ hours

Chalupa_Batman — Mon, 30 Oct 2023 23:52:10 GMT

Hi @Torie

I'll send you the porting team number. Look up at the top right corner.

Re: Transporting number 7+ hours

HALIMACS — Tue, 31 Oct 2023 00:02:06 GMT

@Torie

did you reply "YES" to the port authorization request within 90 minutes of receiving the text
was your OLD provider SIM card in the device to receive that text
is your OLD provider service active up to the time you activated here
did you try rebooting device, resetting network connections, toggling airplane mode on/off, and removing and reinserting your Public Mobile SIM card

Let us know, please.

Re: Transporting number 7+ hours

computergeek541 — Tue, 31 Oct 2023 04:58:27 GMT

@Chalupa_Batman wrote:
Hi @Torie
I'll send you the porting team number. Look up at the top right corner.

For issues such as this, the porting team shouldn't be contacted. Not being able to make outgoing calls and the phone not having any signal isn't a porting issue, and therefore, they won't be of any assistance.

@Torie

You're going to need to open a ticket to discuss these issues with a Public Mobile customer support agent. Please open a ticket using the chatbot at

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason the ticketing process in the chatobt gives an erorr code, please send a private message to CS_Agent at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437