topic Phone calls/data issues since upgraded the plan to 5G in Get Support

Phone calls/data issues since upgraded the plan to 5G

JDSA — Mon, 30 Oct 2023 23:51:08 GMT

Majority of people can’t reach me out, goes straight to voice mail, even making a phone call is a tough task to do always cutting off robotic voices, constantly dropping call, data is another nightmare, trying to switch back and forth between 3G, LTE and 5G to find connectivity.

That’s happening to my line as well as my wife and 2 sons.

really unreliable service please help me!

Re: Phone calls/data issues since upgraded the plan to 5G

HALIMACS — Mon, 30 Oct 2023 23:54:09 GMT

Could be one of MANY things, @JDSA , however usually this is due to recently trying to port a number and the port is incomplete.

Otherwise, try these fixes:

ensure airplane mode is not enabled

ensure do not disturb is not enabled

ensure the number calling you is not on a blocked senders list

disable any call-forwarding features/settings

turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers

remove and reinsert your SIM card

reset network connections

Re: Phone calls/data issues since upgraded the plan to 5G

Chalupa_Batman — Mon, 30 Oct 2023 23:54:27 GMT

Hi @JDSA

Maybe you need to get your network reset.

o contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.