topic Re: Roaming in the USA in Get Support

Roaming in the USA

Harry77721 — Mon, 30 Oct 2023 23:02:03 GMT

I was told with the Canada USA plan that whether in Canada or the USA I had unlimited calling and texting etc. as long as I used either T-mobile or AT&T network while in the USA. Public mobile tried to sell me some gaming days that I should not need. Is this correct

Re: Roaming in the USA

hairbag1 — Mon, 30 Oct 2023 23:04:43 GMT

@Harry77721

the lastest Canada / US roaming offer is legit. Not sure what the other gaming days you're referring to though.

Re: Roaming in the USA

dust2dust — Mon, 30 Oct 2023 23:06:42 GMT

Gaming? Or roaming? No you don't need roaming add-ons when you have the plan. You might be wondering why you got the welcome to US text suggesting to buy an add-on. Ignore it. Use it as an indication that you have connected to a US tower.
Talk, however, needs your phone to be enabled for volte here. Also, 4G LTE works better to be able to use either T-Mobile or AT&T.

Re: Roaming in the USA

Harry77721 — Mon, 30 Oct 2023 23:09:28 GMT

Should be roaming days

Re: Roaming in the USA

Chalupa_Batman — Mon, 30 Oct 2023 23:10:24 GMT

Ya then if you have the Can/US package... you don't need roaming. That person was dumb!

Re: Roaming in the USA

hairbag1 — Mon, 30 Oct 2023 23:12:29 GMT

@Harry77721 wrote:
Should be roaming days

as per @dust2dust ...ignore that message for a roaming add-on...you don't need it when you have the Canada / US plan. Enjoy your winter !!

Re: Roaming in the USA

HALIMACS — Mon, 30 Oct 2023 23:45:18 GMT

Sadly, @Harry77721 , it seems that Public Mobile's messaging when one crosses the border into the US is unintelligent enough to know that the plan you're on may be a Canada/US plan.

They seriously should consider writing code into the accounts with the Canada/US plans to not prompt this messaging when one of these customers (as yourself) enters the US.

Ignore it - if services work with what you have (and they should), don't concern yourself with automatic messaging from PM.