https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/1077061#M752273 <P>Get a sim, get a phone, log in to the account (using the email method for the 2fa), change the linked sim for the account to the new one.</P> Mon, 30 Oct 2023 22:35:32 GMT dust2dust 2023-10-30T22:35:32Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/1077059#M752271 <P>I lost my phone, how can I get a new simcard to use my service in a new device with my same phone number and account? I pay monthly for the service and I want to keep it , this is an emergency phone for a low mobility person, please help.</P> Mon, 30 Oct 2023 22:33:53 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/1077059#M752271 LL10 2023-10-30T22:33:53Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/1077061#M752273 <P>Get a sim, get a phone, log in to the account (using the email method for the 2fa), change the linked sim for the account to the new one.</P> Mon, 30 Oct 2023 22:35:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/1077061#M752273 dust2dust 2023-10-30T22:35:32Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/1077064#M752276 <P>thank you, will try this asap</P> Mon, 30 Oct 2023 22:38:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/1077064#M752276 LL10 2023-10-30T22:38:28Z