topic Re: Overcharges in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Overcharges/m-p/1077058#M752270 <P>If you had figured out this question say the same day or next then maybe they might be forgiving. But over a week later? No, doing an immediate plan change loses everything about the previous plan and starts a whole new one. There is no pro-rating here.</P> Mon, 30 Oct 2023 22:33:37 GMT dust2dust 2023-10-30T22:33:37Z Overcharges https://productioncommunity.publicmobile.ca/t5/Get-Support/Overcharges/m-p/1077056#M752268 <P>I am having difficulty communicating with an agent. Is there a phone number I can call?</P> Mon, 30 Oct 2023 22:34:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Overcharges/m-p/1077056#M752268 BonnieW 2023-10-30T22:34:26Z Re: Overcharges https://productioncommunity.publicmobile.ca/t5/Get-Support/Overcharges/m-p/1077058#M752270 <P>If you had figured out this question say the same day or next then maybe they might be forgiving. But over a week later? No, doing an immediate plan change loses everything about the previous plan and starts a whole new one. There is no pro-rating here.</P> Mon, 30 Oct 2023 22:33:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Overcharges/m-p/1077058#M752270 dust2dust 2023-10-30T22:33:37Z Re: Overcharges https://productioncommunity.publicmobile.ca/t5/Get-Support/Overcharges/m-p/1077060#M752272 <P>contact a CS Agent directly and see what they can do for you at the link below. They may refund on a honest mistake like this.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Mon, 30 Oct 2023 22:35:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Overcharges/m-p/1077060#M752272 mojorising 2023-10-30T22:35:18Z Re: Overcharges https://productioncommunity.publicmobile.ca/t5/Get-Support/Overcharges/m-p/1077062#M752274 <P>Thank you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 30 Oct 2023 22:37:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Overcharges/m-p/1077062#M752274 BonnieW 2023-10-30T22:37:18Z