topic Re: LET’S COMPLETE YOUR ACTIVATION. in Get Support

LET’S COMPLETE YOUR ACTIVATION.

mani1 — Tue, 31 Oct 2023 05:08:08 GMT

I have been trying to login my auccount for so long to change my plan and what not, but this messages keeps emerging when I try to log into my auccount "LET’S COMPLETE YOUR ACTIVATION." and when I press, resume activation it takes me back to the home page, I have tried several times and none of them had a different result. I need access my auccount back asap. This is very anoying.

Re: LET’S COMPLETE YOUR ACTIVATION.

hairbag1 — Mon, 30 Oct 2023 20:52:26 GMT

@mani1

have you activated your Eversafe account yet ? That's a key part of account access now.

Re: LET’S COMPLETE YOUR ACTIVATION.

mani1 — Mon, 30 Oct 2023 21:31:14 GMT

Hello, I already have an auccount,

I have used this app in my mobile phone before I don't know what changed. I still pay for serivice from Public Mobile.

Re: LET’S COMPLETE YOUR ACTIVATION.

mani1 — Mon, 30 Oct 2023 21:35:16 GMT

How and where do I activate my Eversafe auccount?

Re: LET’S COMPLETE YOUR ACTIVATION.

Chalupa_Batman — Mon, 30 Oct 2023 21:38:55 GMT

@mani1 wrote:
How and where do I activate my Eversafe auccount?

You have to sign up for an account on the new EverSafe. Just sign up like a new person.

https://eversafe.id.telus.com/user/register?client_id=84659d3d-2863-4cb6-b3bb-67bb4cd36e44&acr_values=register&brand=pm&acr=register&redirect_uri=https://subscribe.publicmobile.ca&locale=en

Just follow the prompts

Re: LET’S COMPLETE YOUR ACTIVATION.

Phil_Adelphus — Mon, 30 Oct 2023 22:18:28 GMT

@mani1 "I have used this app in my mobile phone before"

Did you sign up with the app originally - how long ago?

Re: LET’S COMPLETE YOUR ACTIVATION.

mani1 — Mon, 30 Oct 2023 22:30:05 GMT

Says, " An existing EverSafe ID already exists with this email address."

Re: LET’S COMPLETE YOUR ACTIVATION.

mani1 — Mon, 30 Oct 2023 22:30:22 GMT

Long time ago around 6 months.

Re: LET’S COMPLETE YOUR ACTIVATION.

Phil_Adelphus — Mon, 30 Oct 2023 22:59:20 GMT

@mani1 I think that if you activated that long ago with the app you should already have an Eversafe log-in and the message seems to confirm that. Best to contact customer service by the link given earlier, i.e.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch for a response at the envelope icon top right, if there is no envelope then click on your avatar and select "messages".