topic Re: i cant get in to cancel in Get Support

i cant get in to cancel

journy — Mon, 30 Oct 2023 20:46:13 GMT

cancel my account as i cant connect

Re: i cant get in to cancel

Chalupa_Batman — Mon, 30 Oct 2023 20:51:37 GMT

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

Re: i cant get in to cancel

hairbag1 — Mon, 30 Oct 2023 20:54:01 GMT

@journy

message a CSA to remove your credit card info. Account will deactivate after 90 days in Suspension.

Re: i cant get in to cancel

dust2dust — Mon, 30 Oct 2023 21:00:48 GMT

I asked a few questions in your earlier thread. What is the make and model of the phone? How long have you been having a problem connecting?
https://productioncommunity.publicmobile.ca/t5/Get-Support/not-in-service/td-p/1076930

Re: i cant get in to cancel

HALIMACS — Mon, 30 Oct 2023 21:57:59 GMT

@journy

You are aware that you are only dealing with other customers on this forum, correct?

We can't do anything to your account.

If you're unable to stop your own subscription in self-serve, you've been given the contact information for the customer support agents to assist with that.

If you are porting your number to another mobile service provider, you don't need to cancel, it'll automatically do so once the port is complete.