Overcharged

Adelove — Mon, 30 Oct 2023 18:55:38 GMT

How do I get to chat with an agent about multiple charges on my credit card? Thank you

Re: Overcharged

dust2dust — Mon, 30 Oct 2023 18:59:35 GMT

Is this for a phone that might be in the hands of a kid? Same amounts? Same days?

Re: Overcharged

esjliv — Mon, 30 Oct 2023 19:08:37 GMT

@Adelove - Credit cards companies can show both Pending and Authorized/Approved charges. Can you explain what type of charges you see?

Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

If needed, methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

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Overcharged

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