topic Was there a system issue yesterday in the Collingwood Area that interrupted cellular service? in Get Support

Was there a system issue yesterday in the Collingwood Area that interrupted cellular service?

JFS — Mon, 30 Oct 2023 18:41:37 GMT

Unable to place a cell call or receive/send text messages. People who tried to text to me received a message about US Roaming...but could not text me.

Re: Was there a system issue yesterday in the Collingwood Area that interrupted cellular service?

Phil_Adelphus — Mon, 30 Oct 2023 18:54:44 GMT

@JFS Have you checked that your account is still active and not suspended for some reason?

Re: Was there a system issue yesterday in the Collingwood Area that interrupted cellular service?

JFS — Mon, 30 Oct 2023 19:01:08 GMT

I have no way of checking because I can't log in. I have my account number, but that's no help unless I can log in.

Re: Was there a system issue yesterday in the Collingwood Area that interrupted cellular service?

Phil_Adelphus — Mon, 30 Oct 2023 19:20:52 GMT

@JFS What message do you get if you dial 611?

Re: Was there a system issue yesterday in the Collingwood Area that interrupted cellular service?

JFS — Mon, 30 Oct 2023 19:40:35 GMT

Well...that's exactly it! My credit card was declined. The expiry date attached to my account didn't roll over to the new expiry date. It's still problematic because I can't access the account in order to update the credit card information.

Re: Was there a system issue yesterday in the Collingwood Area that interrupted cellular service?

Phil_Adelphus — Mon, 30 Oct 2023 20:07:55 GMT

@JFS You can buy Public Mobile vouchers at various places (others here can probably tell you where) and top up your account through 611 that way. But since you also can't log in and change your credit card expiry you may want to contact customer service. You can do that by private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You'll need to watch your community inbox for a reply, either by an envelope icon top right or click on your avatar and select "messages".