topic Re: Activating Error in Get Support

Activating Error

Meung — Tue, 31 Oct 2023 05:41:44 GMT

I got this message and my payment went through but I'm not able to set up my account.

"Oops! Looks like something went wrong when we tried to create your account!
Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a response from an agent.
Click here to submit a ticket to an agent.
Error Code: M.8703

Re: Activating Error

mojorising — Mon, 30 Oct 2023 17:56:02 GMT

To contact a CS Agent directly, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activating Error

Chalupa_Batman — Mon, 30 Oct 2023 17:57:08 GMT

@mojorising They don't need a CS Agent. They need to finish signing up using the app. IF there are still problems, sure, but this person isn't there yet.

Re: Activating Error

Meung — Mon, 30 Oct 2023 18:08:52 GMT

When I use the app it says to reenter the payment option but my payment already went through. If I enter my payment option again would I get charge again?

Re: Activating Error

Chalupa_Batman — Mon, 30 Oct 2023 18:10:32 GMT

Hi @Meung It shouldn't. But don't worry, if it does charge you again, you can speak to a CS Agent and they will reverse it.

Re: Activating Error

dust2dust — Mon, 30 Oct 2023 18:13:41 GMT

Did you log in to the app using the credentials you had created before? Or did you start fresh?

Re: Activating Error

JRod — Mon, 30 Oct 2023 18:18:33 GMT

@Meung

I would strongly suggest not entering in your payment info again. It will likely charge you again and then you’ll have to contact customer service anyways in order to try to get that charge reversed.

Reach out to customer service and they’ll be able to aid you in your account creation without a second charge occurring at all.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Activating Error

IR096 — Mon, 30 Oct 2023 18:17:22 GMT

The exact same thing happened to me when I tried to sign up. I submitted a ticket and directly messaged the CS Agent. When I try to set up from the app, it's asking me to re-enter my payment information but I was already charged.

Re: Activating Error

Chalupa_Batman — Mon, 30 Oct 2023 18:27:09 GMT

If it does charge @Meung then Public Mobile has a flaw in the system and it needs to be brought to their attention. If it's double charging people, then they need to fix it. Feel free to create a ticket to a CS Agent.

Re: Activating Error

Meung — Mon, 30 Oct 2023 23:15:38 GMT

When I log in using the app it still says to re-enter my payment info even though I already got charged

Re: Activating Error

Meung — Thu, 09 Nov 2023 01:18:16 GMT

I contacted CS agent and they helped me sort out the issues