topic New Plan in Get Support

New Plan

jasminel — Tue, 04 Jan 2022 20:31:47 GMT

Hi, my plan was ending Sept 18. I wanted to go for the 90 day $120 with province wide talk, unlimited global texting, and 2gb data. I added it to my account a few days prior Sept 18th, but I'm now still being charged the same as my first plan for the next cycle. Is this an error?

I'm also very confused for the $78 balance I have on my account

Re: New Plan

skidoomaster — Tue, 20 Sep 2016 03:18:57 GMT

Hi @jasminel. Issues like these are glitches in the system that occur from time to time. A moderator will help you resolve this tomorrow morning @Shazia_K @Mary_M.

Re: New Plan

nishufan — Tue, 20 Sep 2016 03:22:21 GMT

Hi @jasminel

You can send a private message to @Shazia_K and @Mary_M to look through your account. They will reply you when they at work.

Thanks

Re: New Plan

Rockdaddy22 — Tue, 20 Sep 2016 05:08:51 GMT

Should definitely be an easy fix in the morning, hold tight.

Re: New Plan

sportymi — Tue, 20 Sep 2016 15:22:30 GMT

I had this before too. Moderator @Mary_M or @Shazia_K will help you with this.

Re: New Plan

Mary_M — Tue, 20 Sep 2016 15:34:29 GMT

Hey @jasminel

Thank you for reaching out to us !

I understand that you requested a plan change, however it did not take place. This is actually a small glitch in the system but don't worry - I'll update it for you. Pleas private message me your phone number and I'll send you a confirmation once the change is done.

Cheers,

Mary