topic Re: Canada / US plan in Get Support

Canada / US plan

Idylours — Sun, 29 Oct 2023 19:38:54 GMT

I have purchased a Canadian / US plan. I have been in the US since 24th Oct. I can receive data but have been unable to make or receive phone calls. I do have a 5 G phone. I tried to issue a ticket but get an error each time. Can somebody please help as I’m very frustrated at this point & will be mad if I just wasted $50

Re: Canada / US plan

Chalupa_Batman — Sun, 29 Oct 2023 18:55:57 GMT

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

Re: Canada / US plan

mj0 — Sun, 29 Oct 2023 19:21:26 GMT

I had the same issue when I was in LA few weeks ago, all you have to do is go to Setting > Cellular > Network selection and manually select the network.

That what worked for me but I have so do this everyday to make my data and talk works, just switch between the auto and manual selection.

Re: Canada / US plan

DennyCrane — Sun, 29 Oct 2023 20:17:23 GMT

Set your Preferred Network to 4G/LTE vs 5G. AT&T 5G doesn't seem to be working, so if you're phone automatically connected to that you likely won't have data.

Re: Canada / US plan

BKNS27 — Sun, 29 Oct 2023 20:40:39 GMT

@Idylours

You need to set your cellular roaming to T-Mobile or AT&T.

Re: Canada / US plan

softech — Sun, 29 Oct 2023 21:08:19 GMT

@Idylours

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

With your voice issue, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working