topic Re: Account locked and cant reset password in Get Support

Account locked and cant reset password

KitchenJ — Sun, 29 Oct 2023 20:09:03 GMT

Account is locked and there is no way to unlock it. Tried resetting the password just then just keep going around in circles telling me that my account is locked. I also dont know my pin.

@CS_Agent

Re: Account locked and cant reset password

computergeek541 — Sun, 29 Oct 2023 20:11:59 GMT

@KitchenJ wrote:
Account is locked and there is no way to unlock it. Tried resetting the password just then just keep going around in circles telling me that my account is locked. I also dont know my pin.

If you haven't already done this, please wait one hour before trying again.

Re: Account locked and cant reset password

kb_mv — Sun, 29 Oct 2023 20:22:50 GMT

@KitchenJ If you still can't get in after waiting contact customer service via the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon for replies.