topic Re: Credit Card Fraud in Get Support

Credit Card Fraud

nab7 — Sun, 29 Oct 2023 19:42:50 GMT

I have been charged on my credit card for 4 months and I don't have a plan - there seems no way to contact public mobile o resolve this. My credit card has been cancelled so the payments will not continue. I am telling others about this with a hope they question public mobile's your customer service. Stick to a service provider that lets you talk to someone about your concerns. By the way - one option for resolving a payment issue was to allow Public Mobile to try and make a payment with your credit card...

Re: Credit Card Fraud

hairbag1 — Sun, 29 Oct 2023 17:43:20 GMT

@nab7

it's long been advised to contact a CSA to remove credit card info when you leave PM ...even if porting away.

added link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Credit Card Fraud

Phil_Adelphus — Sun, 29 Oct 2023 17:43:26 GMT

@nab7 So you had a PM account and then ported away, or you never had one? You can contact customer service by private message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Credit Card Fraud

BKNS27 — Sun, 29 Oct 2023 20:37:34 GMT

@nab7

PM is an online service so all communications is done through private messaging.

If you are not a current PM member. Cancelling your CC would be OK but if you are an existing PM member. Not a good idea because PM will put your monthly payment by vouchers only. If this was the case, you should have contact a CS_Agent by messaging then by clicking on your avatar top right then Messages have the CC charges reversed.

Re: Credit Card Fraud

Yummy — Sun, 29 Oct 2023 22:33:25 GMT

If you are NOT PM customer you should talk to your bank to do chargeback very first month and not to wait 4 months...

Re: Credit Card Fraud

hTideGnow — Sun, 29 Oct 2023 23:10:47 GMT

HI @nab7

I saw people suggest you for a charge back, it is an ok suggestion. But before doing so, please make sure you don't have any accounts with Koodo or Telus, sometimes they use each other name to charge. Also, make sure no one in your family "secretly" use your card to setup the account. Because once a charge back is made, the account associated with it will be suspended