topic Re: How to submit a service ticket? in Get Support

How to submit a service ticket?

CaptainChaos — Sun, 18 Aug 2024 02:48:49 GMT

Submit a service ticket sends me to 404 page.

Message to CS_Agent results in http error.

Re: How to submit a service ticket?

hTideGnow — Sun, 29 Oct 2023 15:29:54 GMT

just try again, best to type out the message. The error usually there because of people copy and paste and some hidden HTML code there

and you can use this link as well

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to submit a service ticket?

Yummy — Sun, 29 Oct 2023 15:31:01 GMT

When I get similar HTML warning I just refresh page or click on 'post' again.
If you are opening a ticket I suggest you provide WAY MORE details then just 'please help'.

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: How to submit a service ticket?

hairbag1 — Sun, 29 Oct 2023 15:33:07 GMT

@CaptainChaos

do you have Roaming Data enabled in your settings on the phone ?

Re: How to submit a service ticket?

hTideGnow — Sun, 29 Oct 2023 15:39:59 GMT

good catch @hairbag1

@CaptainChaos , and did you try to connect to both T-Mobile and AT&T? set the network mode to 4G

Re: How to submit a service ticket?

esjliv — Sun, 29 Oct 2023 16:14:37 GMT

@CaptainChaos you could try opening an incognito/private tab and try again, but yes that html message may be fixed if you remove links/hyperlinks, or just try the message again in a different browser perhaps.

Re: How to submit a service ticket?

CaptainChaos — Sun, 29 Oct 2023 16:21:30 GMT

T-mobile does not appear as an option. Trying LTE as network mode.

Thanks.

Re: How to submit a service ticket?

CaptainChaos — Sun, 29 Oct 2023 16:21:57 GMT

Yes.

Re: How to submit a service ticket?

hairbag1 — Sun, 29 Oct 2023 20:23:30 GMT

@CaptainChaos wrote:
T-mobile does not appear as an option. Trying LTE as network mode.
Thanks.

Where are you in USA ?

Re: How to submit a service ticket?

CaptainChaos — Sun, 29 Oct 2023 22:00:32 GMT

Las Vegas

Re: How to submit a service ticket?

CaptainChaos — Sun, 29 Oct 2023 22:02:40 GMT

Knocking it down from 5G to LTE seems to have solved the original problem. Still not sure why I couldn't submit a ticket but I'll take the win!

Re: How to submit a service ticket?

MasDar — Sun, 18 Aug 2024 01:36:54 GMT

your message has a HTML code. did you copy and paste something in your body text message? if there is a HTML code in your text than you get this error.

Re: How to submit a service ticket?

computergeek541 — Sun, 18 Aug 2024 02:47:31 GMT

self solution removed