topic Not receiving Incoming calls in Get Support

Not receiving Incoming calls

Kennedy1105 — Sun, 29 Oct 2023 16:08:19 GMT

Ever since switching to public mobile and using an eSIM I have not been able to receive incoming calls. Others are telling me my calls are going straight to voicemail.

Re: Not receiving Incoming calls

hTideGnow — Sun, 29 Oct 2023 16:16:24 GMT

HI @Kennedy1105

you ported in your phone number? if you requested port , then what you experiencing means the porting was not done. The number still with your old carrier and the voicemail people got is your old carrier's VM

I will send you a number to PM porting them, they will re-initiate the porting request. Check your Community inbox and call them and get it fixed

(after PM re-initiate the request, you will need to put your old carrier sim card and wait for the text from your old carrier and reply Yes to complete the port)

Re: Not receiving Incoming calls

Chalupa_Batman — Sun, 29 Oct 2023 16:33:19 GMT

Hey @Kennedy1105

How long ago did you port over to Public Mobile? It may be a porting problem if it was recent. However if you were getting calls after you signed up, you may need a network reset. Here's how to get a CS Agent to help you.

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.