topic Re: Purchased 3GB Data Addon & Shows 31 Days Left in Get Support

Purchased 3GB Data Addon & Shows 31 Days Left

Muskie999 — Sun, 29 Oct 2023 13:20:05 GMT

I just purchased 3GB of Data as an 'Add On'.

When I browse my Overview Screen it says for the 3GB of data there are 31 days left.

What does this mean? Do I have to use the 3GB within 31 days?

Thanks

Re: Purchased 3GB Data Addon & Shows 31 Days Left

Phil_Adelphus — Sun, 29 Oct 2023 13:27:03 GMT

@Muskie999 Yes unfortunately data add-ons now expire instead of the unused data rolling over

Re: Purchased 3GB Data Addon & Shows 31 Days Left

hTideGnow — Sun, 29 Oct 2023 14:13:03 GMT

HI @Muskie999

data add-ons are no longer without an expiry date, they all expire in 30 days (Canadian data) or 15 days (roaming)

So, do not overbuy data addon. If you have not used any of those 3GB yet and you don't tink you need them for the next 30 days, (or you might want to have less data for the next 30 days instead), you might want to submit ticket with PM agent and tell them you bought it by mistake. They will likely reverse it. Then you can hold on and buy later when you absolutely need it , or buy smaller amount of data

submit ticket with agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchased 3GB Data Addon & Shows 31 Days Left

Muskie999 — Sun, 29 Oct 2023 15:57:11 GMT

Thanks Phil...Since 1GB of Data lasts me almost a year, there is certainly no point in purchasing 3GB that will expire in 31 days.

I have opened a ticket to request a refund.

Re: Purchased 3GB Data Addon & Shows 31 Days Left

Muskie999 — Sun, 29 Oct 2023 15:59:27 GMT

Thanks...I have opened a Ticket & requested a refund....

Re: Purchased 3GB Data Addon & Shows 31 Days Left

hTideGnow — Sun, 29 Oct 2023 16:00:10 GMT

HI @Muskie999

true, submit ticket and ask PM agent to reverse it.