topic Re: SMS not receiving in Get Support

SMS not receiving

BennyM — Sat, 28 Oct 2023 17:24:56 GMT

Sending works but I am unable to receive SMS.

Phone: Oppo Find X5 Pro (Android)

Tried rebooting phone, to no avail.

Had been receiving texts two days ago.

Re: Unable to receive texts or calls from android devices

BennyM — Sat, 28 Oct 2023 17:26:08 GMT

Can you send me that number also.

Having issues sending/receiving SMS.

Re: SMS not receiving

hTideGnow — Sat, 28 Oct 2023 17:27:18 GMT

hi @BennyM

you ported in your number? can you receive inbound calls? if you ported in, I am not sure if porting was done successfully

reboot the phone once and try

i will also send you a number to the porting team. Call them and they can confirm and advise. Please check your community inbox for the phone number

Re: SMS not receiving

HALIMACS — Sat, 28 Oct 2023 17:28:02 GMT

@BennyM

can you call in and out and does your data work?

perhaps try clearing your message app, data and cache and resetting network connections

Re: Unable to receive texts or calls from android devices

hTideGnow — Sat, 28 Oct 2023 17:28:11 GMT

HI @BennyM

i sent you the number, check your community inbox

Re: SMS not receiving

BKNS27 — Sat, 28 Oct 2023 17:28:53 GMT

@BennyM

Try resetting the Network setting on your phone. You will need to re-enter your home wifi if you have one.

Re: SMS not receiving

BennyM — Sat, 28 Oct 2023 17:32:12 GMT

Calling in/out works.

I'll attempt those steps. Thanks

Re: SMS not receiving

BennyM — Sat, 28 Oct 2023 17:32:59 GMT

Did not port phone number.

I'll attempt another reboot.

Thanks for the number!

Re: SMS not receiving

hTideGnow — Sat, 28 Oct 2023 17:34:56 GMT

HI @BennyM

if you didn't port in the number, then the phone number we sent you won't help

Try to Reset All networks on your phone. Click your message cache or try install Google Message and use it to see if sms works

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SMS not receiving

HALIMACS — Sat, 28 Oct 2023 17:38:18 GMT

@BennyM

to troubleshoot device vs PM service issue, do you have the option to try your Public Mobile SIM card in a different device to see if the texts work both ways?

Re: SMS not receiving

BennyM — Sat, 28 Oct 2023 17:47:56 GMT

Hey @All

This worked! Thank you for the help!

Texts/Calls working again!!