topic Re: New SIM needed in Get Support

New SIM needed

MSKHAN — Sat, 28 Oct 2023 16:38:25 GMT

I need another SIM for my daughter, which I want to order, but the delivery address I put shows an invalid address. I changed my home three months ago and tried to change the address in my profile, but it showed an invalid address. How do I change it? My new address is

xx-xx xxxxxx, Cambridge, Ontario, N3C 4A3

Edit by Dunkman: removed personal information

Re: New SIM needed

hTideGnow — Sat, 28 Oct 2023 16:31:39 GMT

hi @MSKHAN

don't buy from PM online, it might take long

buy from Telus or Koodo store around you or order from Amazon for quicker shipping

Add: order from Amazon for cheaper, only $4.99

https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG

Re: New SIM needed

dust2dust — Sat, 28 Oct 2023 16:37:01 GMT

The address works here. Type in up to the street name without the street type and then wait and let it auto-complete in the pop out box and then click on the item in the list.

Re: New SIM needed

Dunkman — Sat, 28 Oct 2023 16:37:07 GMT

@MSKHAN

The address database finder can be incorrect especially for newer locations. You can contact customer service agent to change the address.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

However, as mentioned, you may want to get from other sources like Amazon since faster delivery.

Or if your daughter phone is eSIM compatible, you can get eSIM instead.

Re: New SIM needed

Chalupa_Batman — Sat, 28 Oct 2023 16:38:37 GMT

For the love of Pete @MSKHAN This is a public forum, it's not private!! Remove your personal information.

Re: New SIM needed

Dunkman — Sat, 28 Oct 2023 16:48:31 GMT

@MSKHAN

I just tried entering your address in the PM My account and I was able to find your address. You should be able to do it yourself.

If still having issues, you can contact CSA.

Re: New SIM needed

BKNS27 — Sat, 28 Oct 2023 17:37:31 GMT

@MSKHAN

Just login to your account and go to the Profile section. There you can click on the pencil icon and change.