topic Re: Missing data? in Get Support

Missing data?

Ninja_Rabbit — Tue, 04 Jan 2022 20:31:39 GMT

I have the $30 500MB 3g plan, but I only had 200MB available to me this month. Why was the other 300MB missing from my account?

Re: Missing data?

will13am — Thu, 15 Feb 2018 13:40:27 GMT

@Ninja_Rabbit, did your account just renew? There are some 3G data accounts that have counter reset issues. It appears to be the case here. You will need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Missing data?

GreatCanadian — Thu, 15 Feb 2018 13:41:57 GMT

Perhaps I'm not understanding, but that doesn't make any sense. If you had a 30 day plan, the 500 MB should have been available for that full 30 day period until used up. Also, the 30 day period starts on the day you activate your plan, not the first day of the month.

Re: Missing data?

Ninja_Rabbit — Thu, 15 Feb 2018 13:44:57 GMT

Yes, that seems to be this issue. I have contacted them with the link you provided. Thanks.