topic Re: voice mail in Get Support

voice mail

johnpb_421 — Wed, 18 Oct 2023 16:33:13 GMT

Hi, can I set op voice mail on my phone and if so how do I go about setting it up?

Re: voice mail

HALIMACS — Tue, 17 Oct 2023 13:49:31 GMT

@johnpb_421

press and hold the number 1 key and you should be able to call your voicemail to set up.

Your voicemail password can be accessed and updated on your self-serve account under your profile tab.

Re: voice mail

HALIMACS — Tue, 17 Oct 2023 13:55:19 GMT

Here’s info which may be of assistance @johnpb_421 :

https://www.publicmobile.ca/en/ns/get-help/articles/voicemail-faqs

Re: voice mail

hTideGnow — Tue, 17 Oct 2023 14:09:42 GMT

HI @johnpb_421

what phone do you have?

usually you can try to click Reset All networks and the voicemail key will be programed for you

If it is still not programed, go to dialer app, click settings, look for voicemail and program this number yourself

1-778-580-4001

or any number from here

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

Re: voice mail

johnpb_421 — Wed, 25 Oct 2023 13:14:30 GMT

I tried the options given but none worked

Re: voice mail

hTideGnow — Wed, 25 Oct 2023 13:21:49 GMT

HI @johnpb_421

time to ask agent to refresh the VM on the system for you, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: voice mail

dust2dust — Wed, 25 Oct 2023 14:58:24 GMT

Manually dial the 778 number then enter your number and see how far you get. You might need to reset the password in the account or try your 10 digit phone number as a password.
Then also dial ##002# to reset call forwarding (that voicemail uses).

Re: voice mail

johnpb_421 — Thu, 26 Oct 2023 16:19:11 GMT

did not work

Re: voice mail

hTideGnow — Thu, 26 Oct 2023 16:21:07 GMT

HI @johnpb_421

you submit a ticket with agent yet? Since it could take an hour or two for them to reply, submit first while you trying other tricks

Re: voice mail

dust2dust — Thu, 26 Oct 2023 16:25:43 GMT

What "did not work"? The 778 number or the ## code?

Re: voice mail

johnpb_421 — Fri, 27 Oct 2023 12:43:40 GMT

When I dialled the 778 number, I got a recorded message " Hi Public mobile here, your call cannot be completed as dialled, please check your number and dialled again"

Re: voice mail

dust2dust — Fri, 27 Oct 2023 15:21:17 GMT

So we're exactly clear just in case...you dialed 1-778-580-4001? Is your account active? If you're on the $15 plan do you still have minutes available? Are you remotely possibly on an old provincial plan and not in BC? Are you able to call other numbers? Are you in the states?

Re: voice mail

johnpb_421 — Sat, 28 Oct 2023 12:50:10 GMT

You did not give me the full number to dial. Will try later today.

My account is active with minutes available.

I am in Ontario and in Canada.

I can make calls.

Re: voice mail

dust2dust — Sat, 28 Oct 2023 15:41:14 GMT

You're right, I did not give the full number. I was referring back to the full number provided by the other user.