topic Re: reset password in Get Support

reset password

Layvay — Tue, 04 Jan 2022 20:31:37 GMT

Hi there,

I am able to reset a new password but when go to login with new password message keep telling me sorry your login attempt fail. I have tried in last 3 days to do this I am just trying to update my new CC number. Just allow me to login. What is the other option to update new CC.

Re: reset password

NDesai — Thu, 15 Feb 2018 08:56:28 GMT

@Layvay You will need to send a private message to the Moderator_Team with your account info and they will help you with resetting your account password.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: reset password

Mary_M — Thu, 15 Feb 2018 13:27:40 GMT

Good morning @Layvay,

thank you for reaching out to us !

I can see that you had sent a private message a few days ago. My colleague Shazia got back to you however we have not yet heard back - can you please view your private messages? We want to help you 🙂

Cheers,

Mary