topic Re: Port number not working in Get Support

Port number not working

Eyexmeetsxeye — Sat, 28 Oct 2023 02:16:01 GMT

@CS_Agent

My ported number isn't working. 2fa is going to old number and callers and text messages go out showing wrong number

Re: Port number not working

Eyexmeetsxeye — Sat, 28 Oct 2023 00:05:21 GMT

I can get 2fa via my email.

But my number is wrong outgoing texts and calls and for 2fa

Re: Port number not working

Chalupa_Batman — Sat, 28 Oct 2023 00:06:50 GMT

Re: Port number not working

HALIMACS — Sat, 28 Oct 2023 00:07:00 GMT

@Eyexmeetsxeye

did you reply yes to the port authorization request within 90 minutes of receiving it with your old provider SIM card in your device?

if not, I will private message you a phone number to call to complete the port

to get it, tap the message icon , or your avatar, and go down to Messages

Re: Port number not working

Eyexmeetsxeye — Sat, 28 Oct 2023 00:12:24 GMT

Sure did that part. Sim shows the correct (ported) number and did the confirmation with my previous carrier.

Re: Port number not working

Chalupa_Batman — Sat, 28 Oct 2023 00:15:44 GMT

Hi @Eyexmeetsxeye As I mentioned before. Check your mailbox up top for the number I sent you to call the porting team for assistance fixing the issue.

Re: Port number not working

Eyexmeetsxeye — Sat, 28 Oct 2023 00:41:14 GMT

I called. There is no active porting request and it hung up on me and sent me a thing to go to koodo prepaid. Is that normal?

Re: Port number not working

softech — Sat, 28 Oct 2023 00:56:07 GMT

@Eyexmeetsxeye

call again. After you entered your number first time, it said cannot find, don't hang up , enter it a second time and you will get to talk to live support and ask them to confirm if the port was completed

Re: Port number not working

dust2dust — Sat, 28 Oct 2023 00:57:00 GMT

Can people call and text you on your ported number and it gets to the Public sim? Can you login to your account? You can change the 2fa number in the eversafe id area. As for outgoing showing the wrong number, did you do another restart with your Public sim in the phone?

Re: Port number not working

Eyexmeetsxeye — Sat, 28 Oct 2023 01:07:04 GMT

Yes people can text it

Yes I can log in

Restarted my phone about 4 times over the past month since I signed up.

Re: Port number not working

Eyexmeetsxeye — Sat, 28 Oct 2023 01:13:16 GMT

Does not work. It auto transfers me to koodo assist then hangs up after it sounds me a text

Re: Port number not working

softech — Sat, 28 Oct 2023 01:18:02 GMT

@Eyexmeetsxeye Telus or Koodo team is ok, they help with PM portimg problem

You can also open ticket with PM support here by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Port number not working

Eyexmeetsxeye — Sat, 04 Nov 2023 14:07:50 GMT

The issue turned out to be google RCS for messages not releasing the old number, not the porting. I had to figure that out on my own.

Also, no one has let me know how to change my 2fa number. I cannot find the link in the public mobile app to do that, not a Google link to edit the Telus eversafe id