topic Re: Expired Credit Card notice in Get Support

Expired Credit Card notice

Old48 — Fri, 27 Oct 2023 22:35:40 GMT

Help! Get texts saying my credit card will expire but it just got renewed. Don’t know how to update. I’m old and confused lol. Really not user friendly at all

Re: Expired Credit Card notice

dust2dust — Fri, 27 Oct 2023 22:42:59 GMT

Are you able to log in to your account?

Re: Expired Credit Card notice

mojorising — Fri, 27 Oct 2023 22:59:58 GMT

From your computer log in to "My Account", select "payments" on the left, select "add funds with credit card" and
click on the edit button next to the card that you have registered at the moment.

https://myaccount.publicmobile.ca/en/account/overview

Using the PM Mobile app just click on the plus sign and go to payments. Same steps.

Re: Expired Credit Card notice

hairbag1 — Fri, 27 Oct 2023 23:02:48 GMT

@Old48

can you log in to your PM account / Payments tab / look to the right and click on Manage Subscription / then click on Manage Payment Method / there you can Update Your Payment Information (card number etc)...then Save Payment Information.

Re: Expired Credit Card notice

MarkG108 — Sat, 28 Oct 2023 12:23:34 GMT

I have the same problem. I have tried logging into my account, pressing "Payments", then pressing "Manage Subscription", then pressing "Manage Payment Method", then filling in the new information for the credit card (basically updating the expiry date and security code -- aka CVV), then pressing "Save Payment Information".

This results in the following feedback:

Oops! We encountered an error processing your request.

So, I then pressed "Help", and had a dialogue with a chatbot that went nowhere. It did suggest I reach out to some customer representative, via sending a private message. So, I sent a private message detailing my issue. I did get a response, asking for further information. So, I responded to this with further information. However, I have yet to hear back from them, and the card information is still not updated.

This is an extremely involved process for something that really should be quite simple. Totally frustrating.

Re: Expired Credit Card notice

MarkG108 — Sun, 29 Oct 2023 20:11:48 GMT

I'm curious if you've had luck updating your credit card information since you've posted this. I'm curious because I'm in the same boat. I also need to do this, but the site has not accepted my attempts to do so yet. I did contact Customer Service about it, but so far they've been unable to help (and I did follow all their pointers, yet the site failed to accept the updated information).