topic Re: Mobile Network Issues - No Internet - Vancouver in Get Support

Mobile Network Issues - No Internet - Vancouver

PD — Tue, 04 Jan 2022 20:31:36 GMT

Are there ongoing mobile network issues in Vancouver, BC? I have phone service but no data for the entire day (09/18).

Anyone else having the same issue?

Re: Mobile Network Issues - No Internet - Vancouver

jheili99 — Mon, 19 Sep 2016 05:43:10 GMT

I'm also in Vancouver area but have no issues at all...full LTE speed as per normal...i have 3 different numbers all ok.... I would probably check your APN settings and/or restart phone......

Re: Mobile Network Issues - No Internet - Vancouver

NDesai — Mon, 19 Sep 2016 07:19:42 GMT

As mentioned above, check if your APN settings are correct.

Re: Mobile Network Issues - No Internet - Vancouver

JaK — Mon, 19 Sep 2016 13:06:53 GMT

Hi @PD;

Are you still having data issues? I know it's basic, but did you make sure you didn't inadvertently turn off mobile data? And you are sure that you have data left on your account? (Again, not likely as you would have gotten text warnings from PM, but it's worth a log into self serve to check.)

Re: Mobile Network Issues - No Internet - Vancouver

PD — Tue, 20 Sep 2016 02:16:27 GMT

Hi All,

Thank you for the above advice. I checked my APN settings and it's correct. Turns out I some how disabled my mobile data.

Great community support!

Best,

Re: Mobile Network Issues - No Internet - Vancouver

srlawren — Tue, 20 Sep 2016 14:08:24 GMT

@PD glad to hear you got it resolved!