topic Data usage in Get Support

Data usage

Nyah — Fri, 27 Oct 2023 17:23:05 GMT

Why is my data all being used while I sleep (connected to wifi)

Re: Data usage

Phil_Adelphus — Fri, 27 Oct 2023 18:03:58 GMT

@Nyah It's not being used, it's just when Public Mobile adds up your usage for the day

Re: Data usage

will13am — Fri, 27 Oct 2023 18:31:16 GMT

@Phil_Adelphus wrote:
@Nyah It's not being used, it's just when Public Mobile adds up your usage for the day

Additionally both android and iOS maintain always on mobile data as a default which can consume some amount of data. The best solution is to disable the mobile data connection when on WiFi to ensure there will be no data consumption.

Re: Data usage

Nyah — Sun, 29 Oct 2023 16:03:00 GMT

Thank you for your reply. When you say disable the data when on wifi, is that a setting? Or I’d have to manually do that everytime?

Re: Data usage

hTideGnow — Sun, 29 Oct 2023 16:09:03 GMT

HI @Nyah first, as explained above, your data didn't really used during midnight, just that PM posts the usage at that time, it was just the total data used during the previous xx hours

for disabling mobile data, on iPhone, Go to Settings > Cellular, then turn Cellular Data on or off.

For Android, Open your phone's Settings app., Tap Network & internet. Internet.,Next to your carrier, tap Settings , Turn Mobile data on or off.

Re: Data usage

Phil_Adelphus — Sun, 29 Oct 2023 17:19:07 GMT

@Nyah On iPhones and at least on the one Android I had, there is a quick drop down menu/control centre where you can toggle off data without going deeper into the settings each time. Is yours Android or iPhone? I only toggle data on when I'm out and about away from wifi.

Re: Data usage

Nyah — Sun, 29 Oct 2023 20:13:04 GMT

Oh yes! I know what you mean!!! Great idea. I have an iPhone.