topic Re: New Sim/Phone number cannot verify text in Get Support

New Sim/Phone number cannot verify text

ISMAT — Fri, 27 Oct 2023 17:09:26 GMT

Hello,

I've activated my public mobile sim and set up a new phone number, subscribed etc. But I'm stuck on the last step which is to verify my phone number with a text msg. It says a text has been sent to my phone but I haven't received anything, tried clicking resend code and have also waited a day and restarted. (I have an android phone).

Would appreciate any help!

Re: New Sim/Phone number cannot verify text

ISMAT — Fri, 27 Oct 2023 17:11:23 GMT

Also wanted to note i cannot receive or make calls/texts

Re: New Sim/Phone number cannot verify text

Sansan — Fri, 27 Oct 2023 17:23:52 GMT

When you click on resend code there should be a box below that says didn't get this code? This should allow you to resend the code with the options to send via text, phone call or email.

Re: New Sim/Phone number cannot verify text

Phil_Adelphus — Fri, 27 Oct 2023 18:12:12 GMT

@ISMAT You can contact customer service by private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You will need to watch your community inbox for a reply, either by the envelope icon top right or click on your avatar and select "Messages".

Re: New Sim/Phone number cannot verify text

ISMAT — Fri, 27 Oct 2023 19:30:47 GMT

I'm not able to type out any messages?

Re: New Sim/Phone number cannot verify text

ISMAT — Fri, 27 Oct 2023 19:31:47 GMT

Re: New Sim/Phone number cannot verify text

ISMAT — Fri, 27 Oct 2023 19:32:46 GMT

I think that option only works when you're logging in not verifying your phone number? This is what I keep seeing. Resend code doesn't do anything

Re: New Sim/Phone number cannot verify text

Phil_Adelphus — Fri, 27 Oct 2023 20:13:10 GMT

@ISMAT I think from your pictures you are using the website? You need to use the Public Mobile app to finish activating. You should be able to download it here https://www.publicmobile.ca/en/bc/load-mobile-app

If you still need to contact customer service can you explain why you can't type a private message, is there something wrong with your keyboard?

Re: New Sim/Phone number cannot verify text

ISMAT — Fri, 27 Oct 2023 22:44:52 GMT

I've tried both my desktop and the app and couldn't get the code to my phone, I was able to submit a ticket so hoping someone can help from there. Thank you