topic Re: Data add-on not working in Get Support

Data add-on not working

brijkarmur — Tue, 04 Jan 2022 20:31:33 GMT

I purchased a 200MB data add-on for $10 and it still hasn’t been activated.

Re: Data add-on not working

NDesai — Wed, 14 Feb 2018 22:37:17 GMT

@brijkarmur Did you purchase it twice? If not, you will see the $10 added to your available balance. When you purchase again, it will use the added balance to add the add-on to your account.

Re: Data add-on not working

brijkarmur — Wed, 14 Feb 2018 22:39:25 GMT

Yes, I purchased twice. Added the $10 to my balance first and then purchased it.

Re: Data add-on not working

NDesai — Wed, 14 Feb 2018 22:40:57 GMT

@brijkarmurwrote:
Yes, I purchased twice. Added the $10 to my balance first and then purchased it.

Do you see it on the Overview page under Add-on section or on the Plan Detail page?

Re: Data add-on not working

brijkarmur — Wed, 14 Feb 2018 22:49:29 GMT

No, it doesn't show up on the Overview page but it does show up on the Plans and Add-ons page. Below is the Overview page:

And here's the Plans and Add-ons page.

Re: Data add-on not working

srlawren — Wed, 14 Feb 2018 22:54:07 GMT

@brijkarmur you will probably need to reach out to the moderator team for help. Here's all the details:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

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Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:00pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
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Re: Data add-on not working

NDesai — Wed, 14 Feb 2018 22:56:00 GMT

@brijkarmur It is not showing up on the Overview page because you have used all your data. But since it shows up on the plan details page, looks like it was added to your account. Have you tried rebooting your phone? If data still does not work, you will need to send a private message to the Moderator_Team with your account info.