topic Re: SOS in Get Support

SOS

Diana23 — Fri, 27 Oct 2023 15:48:42 GMT

My phone is showing an SOS and i have an e sim card. Ive cancelled with previous provider. i cannot call

Re: SOS

Hollister — Fri, 27 Oct 2023 15:56:49 GMT

@Diana23

Try ~~reinstalling sim card~~, resetting network settings, rebooting phone.

Re: SOS

dust2dust — Fri, 27 Oct 2023 15:55:25 GMT

Don't touch the esim just yet!
Had you intended to bring your old number over? Did you reply to a confirmation text on the old sim?

Adding - did you set the esim to be the active service?

Re: SOS

Yummy — Fri, 27 Oct 2023 16:13:46 GMT

Did you transfer your number from old provider?

Did you activate your account? You need PM app for a final step of activation.

Re: SOS

LitlLdy — Fri, 27 Oct 2023 17:00:48 GMT

@Diana23 wrote:
My phone is showing an SOS and i have an e sim card. Ive cancelled with previous provider. i cannot call

@Diana23 , for eSIM to work on your phone try this below which worked for my iPhone.

Reboot your phone.

In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)