topic Re: Login issues in Get Support

Login issues

TinaBranton — Fri, 27 Oct 2023 16:03:45 GMT

Hi, I am needing to update my payment information but I can't get in my account to do so. I tried to get in but it wants me to setup a new account when I already have one. Please help!

Re: Login issues

TheSterlinger — Fri, 27 Oct 2023 16:06:20 GMT

I believe it might be asking you to sign up for Eversafe.

Did it ask you to sign up for eversafe? I don’t know when but a while ago they moved to eversafe so if you haven’t signed in, in while then you are required to make a new account with eversafe. All your payement and everything will still be there you just need to sign up.

Re: Login issues

TinaBranton — Fri, 27 Oct 2023 16:11:09 GMT

I have created an account with eversafe, but it now leads me to choose a plan and get a new sim card. I have been with Public Mobile for 2 years so I don't need a new Sim.

Re: Login issues

Yummy — Fri, 27 Oct 2023 16:12:15 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Login issues

Phil_Adelphus — Fri, 27 Oct 2023 18:22:32 GMT

@TinaBranton You can contact customer service for help by private messaging them from this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch your private message inbox in this community for a reply, either at the envelope top right or if no envelope then click on your avatar and select "Messages"