Didn't Receive SIM Card

Travisneufeld — Fri, 27 Oct 2023 14:35:58 GMT

@CS_Agent I never recived my sim card in th email and when I logged in it said I had to finish my activiation. When I went to submit it gave me an error but charged my credit card again as well.

Re: Didn't Receive SIM Card

softech — Fri, 27 Oct 2023 14:37:14 GMT

@Travisneufeld

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

topic Didn't Receive SIM Card in Get Support

Didn't Receive SIM Card

Re: Didn't Receive SIM Card