topic Re: us 1g data roaming is not available in Get Support

us 1g data roaming is not available

dtrmcc — Tue, 04 Jan 2022 20:31:31 GMT

It is my first attempt to buy but there is not an option like that ? Is it not offered anymore ?

Thanks

Re: us 1g data roaming is not available

Lg85 — Wed, 14 Feb 2018 21:02:11 GMT

When you login to your self-serve account, click on the "Plans and Add Ons tab" and then "My Add-Ons", you will be directed to a screen where it shows you the add-ons available for US roaming. On the third column and third row, there is a 1 GB US Roaming option for $20.00\

Re: us 1g data roaming is not available

SD08 — Wed, 14 Feb 2018 21:03:48 GMT

@dtrmccwrote:
It is my first attempt to buy but there is not an option like that ? Is it not offered anymore ?
Thanks

@dtrmcc

Yes, the 1 GB US roaming data is still available. It's listed two spots underneath the 1 GB in-Canada data add-on.

Re: us 1g data roaming is not available

dtrmcc — Wed, 14 Feb 2018 21:04:28 GMT

Thanks, very much , I know it was there, because I have seen it before. But today when I tried to buy I discovered it was not there anymore .

Re: us 1g data roaming is not available

dtrmcc — Wed, 14 Feb 2018 21:06:12 GMT

It is not there.....

Re: us 1g data roaming is not available

srlawren — Wed, 14 Feb 2018 21:07:05 GMT

@dtrmcc it's definitely still there. Could you try a different browser? e.g. if you are currently using Chrome, try in IE or Safari or FireFox; if you're currently using IE, try in Chrome or FireFox or Safari; and so on.

Re: us 1g data roaming is not available

SD08 — Wed, 14 Feb 2018 21:08:51 GMT

@dtrmcc

Try logging out, clear your cache/cookies, then try again.

Re: us 1g data roaming is not available

dtrmcc — Wed, 14 Feb 2018 21:09:10 GMT

I have tried on my phone on another browser and call 611 to make the purchase. It won't show up in the browser and when I call 611, it says something goes wrong and the purchase is not completed

Re: us 1g data roaming is not available

srlawren — Wed, 14 Feb 2018 21:14:30 GMT

@dtrmcc okay I assumed since you said it was your first attempt that you don't already have a 1GB US Roaming add-on active, right? Or purchased within the last 10-11 days? PM does not allow you to re-purchase the same US Roaming add-on until the previous one is completely off your account, which can be up to 12-24 hours after the previous one expires.

At this point, you should probaby top up your account manually so that it has at least a $20 Availavle Funds balance, and then contact the moderator team and ask them to complete the add-on purchase for you from those funds. Here's how to contact them:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

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Re: us 1g data roaming is not available

dtrmcc — Wed, 14 Feb 2018 21:15:39 GMT

Thank you very much ! I will try