topic Re: Moderator help in Get Support

Moderator help

Ron1539 — Fri, 27 Oct 2023 06:56:31 GMT

Please reach out to me regarding billing error. Can the moderator please message me.

Re: Moderator help

Hollister — Fri, 27 Oct 2023 06:56:51 GMT

@Ron1539

You can contact an agent:

You will receive a response from an agent faster using the first option below, which is the preferred method.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Moderator help

dust2dust — Fri, 27 Oct 2023 06:57:13 GMT

Nobody will reach out to you. You need to contact them. But maybe we can help you with the problem. What's going on that you think there's a billing error?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Moderator help

Ron1539 — Fri, 27 Oct 2023 14:45:51 GMT

Thanks. Issue was the site added funds and deducted funds twice while I was thinking it was glitching in a circle. Then I find out the added data is only for 31 days which in the past was roll over data?? Trying to go through Simon and submitting a ticket was horrible, kept erroring out or saying profile error. Brutal. Thanks for your help.